Refund policy
Our Return Policy allows for exchanges and refunds on purchases made directly through our company. If for any reason you are not happy with your purchase, you may return your item(s) within 30 days of the date of receipt. Items purchased in the Sale section of our website are final sale and are not eligible for return.
All returns must be returned in their original condition (unworn, unwashed, unaltered) with the original tag still attached. All merchandise must be unworn. We can only accept returns that are in the original, resalable condition. Returns that do not meet this criteria will be deemed non-returnable and will be denied. Please allow 5-7 days from the date we receive your return for processing. We will notify you via email once your return has been processed. Original shipping charges are non-refundable.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at harrison@coastalgearapparel.com.